Shortly after I joined NHSX, the UK was thrown into a crisis and my team was quickly put to task. Understandably, the focus was on doing — there was so much that urgently needed to get done.
I am extremely proud of the work that I was involved with in response to COVID, standing up urgent services for people who needed extra support, for example:
Senior User Researcher at Snook, formerly NHSX and Traverse. Sharing successes, failures and learning along the way.